Shipping & Returns
All shipping fees are automatically calculated at checkout. If you are wanting express shipping, please email us at firstname.lastname@example.org and we'll do our best. All orders are processed and shipped from our Montreal studio within 3-5 business days. You will receive a shipping notification once your order leaves our studio.
Due to COVID-19, our mailing partners are experiencing severe shipping and processing delays as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities.
All Canadian shipments will see processing (slow tracking updates) and delivery delays that can vary from 4 days to 4 weeks. Unless your tracking says "it's been delivered" and you haven't received the package or a notice slip, your package is still being transferred and is in waiting until it's safe to do so. We appreciate your patience and understanding so much and thank you again for your ongoing support even during this time!
If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns and Refunds
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.maibo.co if photographic proof of damage and receipt is submitted to email@example.com within 48 hours of arrival.